Integrity agencies are independent organisations that investigate complaints about government and other services. Knowing about these agencies helps you raise concerns safely, protect your rights and seek fair treatment in Australia.
Make a complaint or report a problem
Find independent organisations that investigate complaints, protect your rights, and help resolve problems with services, businesses, workplaces or government agencies.
NSW Ombudsman
Read information about the Commission as an independent integrity agency which can receive complaints about NSW Government agencies, local councils and community service providers.
Commonwealth Ombudsman
Read information about how the Ombudsman can investigate complaints about Australian government agencies and some private industries. They can be contacted on a range of matters including immigration and passports.
Visa holders and migrant worker information (Fair Work)
Read information about the role of the Fair Work Ombudsman for visa holders and migrants.
Energy and Water Ombudsman NSW
Read information about how you can submit a complaint about your energy, gas or water provider.
Telecommunications Industry Ombudsman
Read information about free support for your phone and internet complaints.
Tolling Customer Ombudsman
Read information about a free independent dispute resolution process for customers of private toll operators in NSW. It can receive complaints from consumers and make decisions that are binding on toll road operators.
Health Care Complaints Commission
Read information about resolving complaints about health care in NSW. It deals with complaints about all health services and providers in NSW including, health organisations, registered health practitioners, and non-registered health practitioners.
NSW Fair Trading
Learn about what NSW Fair Trading does to create a competitive and fair marketplace for the NSW community.
National Disability Insurance Scheme (NDIS) Quality and Safeguards Commission
Read information about how the Commission regulates NDIS services and supports with nationally consistent systems, protections and education and what you should expect from providers.
Law Enforcement Conduct Commission
Watch a video about how to make a complaint about NSW Police.
Australian Skills Quality Authority
Read information about how to lodge complaints/tip offs about VET providers for students.
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